Refund Policy

Every paid order on Kampurse is protected by escrow: your money is held safely and only released to the vendor when you confirm receipt. If something goes wrong, here is how refunds work.

1. How to request a refund

Open the order in your dashboard and choose the refund option.
Tell us what went wrong and provide any evidence (photos of wrong/damaged items help).
An administrator reviews the request and the vendor's response, then decides.

Request as early as possible — ideally before confirming receipt. Once you confirm receipt, funds are released and refunds become much harder.

2. Valid reasons

Item never delivered or service never rendered.
Item is significantly different from its listing (wrong item, wrong size, counterfeit).
Item arrives damaged (with photo evidence).
Vendor cancels or fails to fulfil the order.

3. What happens on approval

Approved refunds return the full amount you paid (price + delivery fee) to your Kampurse wallet.
The vendor is not paid for refunded orders, and a penalty may apply for vendor fault.
You will be notified in-app and by email where enabled.

4. Perishables and food items

Food, snacks, and other perishables must be reported within 24 hours of delivery with photo evidence, since quality cannot be assessed afterwards.

5. Non-refundable cases

Change of mind after confirming receipt.
Issues caused by the buyer (e.g. wrong pickup details supplied).
Normal variation clearly disclosed in the listing (e.g. thrift grading).

6. Chargebacks

If you paid by card/bank and raise a chargeback with your bank, your Kampurse account may be suspended while the dispute is investigated. Please use the in-app refund process first — it is faster for everyone.

7. Vendor payouts and withdrawals

Released earnings sit in your wallet and can be withdrawn at any time. Large withdrawals (₦100,000 and above) require administrator approval; rejected withdrawals are refunded to your wallet in full.